First, always assume that your child is telling the truth about these things. Kids are very open and intuitive and its usually true. I, personally choose to believe her without even hearing the details or meeting her. Its always a choice, whether to believe someone. Its important especially for you, to believe and support her for a few reasons
1) its best for your relationship w/her (she feels respected, validated, supported and you are working as a team
2) it teaches her to trust what she sees/feels which is vital for the rest of her life
3) If any "bad" spirits come around, she will stronger. A person who is, or even feels alone, misunderstood, distant form loved ones is vulnerable.
Its not that important to "get to the bottom of things" (to know exactly who the spirits are, etc)
The first & most important thing you need to do is not be afraid/not let her see that you are (if you are).
I would say something like this to her and any child experiencing this-
"I believe you. I know youre smart and not a liar. I know there is a spirit world because I know there is a God, angels and that we dont disappear when we die. Not everyone can see spirits. Its a special ability you have. Some people wouldnt believe you, or would be scared, or even jealous. You shouldnt tell anyone else if you dont trust them 100%. Most people will eventually tell your secrets. Some kids will make fun of you if they hear about this.
You dont need to be afraid of the spirits because most spirits are good. There are some bad ones and you need to know that because if you know it, you will do what you need to do to protect yourself. I know a very strong angel who can protect you. His name is Michael. He was created by God to protect us. From now on, every morning and every night, we will ask him to protect us. We can look up prayers or we can make up our own, something like this (say aloud, with confidence)-
"Archangel Michael, I invoke you in the name of the Father, Son and Holy Spirit (always invoke this way or u can get an imposter!) I ask for your protection from all harm, danger, evil, bad thoughts, feelings and actions of others, lies, confusion and anything and anyone that would harm me in any way. Protect also my family, my pets, all living beings in my house and on my property and also protect the helpful spirits around me, including ancestors. Protect us through all time, place and all dimensions. So be it and so it is in the name of the Holy Trinity." (this is one I have created/developed and use daily for me and my clients)
Tell her to do this daily even 2 x day. ALSO, an easy to remember and powerful thing to say if there is a sudden feeling of danger, anywhere, any time, say simply, aloud, "In the name of Jesus, Satan be gone". Anything evil/harmful MUST leave when you say this.
You and she will feel stronger and have more faith over time from doing this. When she feels stronger and more confident, someday, she can ask these spirits if they need her help. (Is there a message they need to get to a loved one? etc) Your first instinct as a mom probably is that u want this to go away, because you want to protect her. But Michael will do that for you..
The thing is, its a gift and it may be her life purpose to help these spirits. They were people once and are drawn to her because she can see them. She can choose to close down this gift, ( which may or may not work) or she can embrace it, develop it. The benefit of that would be that she would also learn to control it. She can learn to set boundaries, for example, she could pray to God for this and also tell the spirits-
"I will set aside a certain amount of time for the spirit world, but I do not want my sleep interrupted, or my daily life, such as school interrupted. If you respect this, I will respect you and we will have a mutually beneficial connection"
Please search online for in-person support for this. There are others who have been down this road and can help you and her make the best of it/avoid danger. Search "meetup.com" When you get there, find your city and put in site's search bar "spiritual groups" "new age groups" etc. Find ones that are free or cheap/by donation. If there are no free ones, email the group leader and tell them whats going on. See if they or anyone they know will help you with advice, etc.
I didnt notice your address in email form from my website, but I would like to talk to your daughter, at least on the phone, or better yet, meet you both in person somewhere. It would help her to meet someone whos had these experiences. I have had many. I can also tell her about my mom, who is a medium, was once afraid and also thought she was crazy, but now helps people. Please email me again w/phone number if you want to talk or meet. Put "seeing spirits- please call me" in subject line so i will notice it and open it.
Hope I helped, AletaAdditional advice for my blog readers- if you need help w/this issue, beside meetup.com, see also the free magazines in new-age, metaphysical shps and sometime health food stores. There are many free and cheap groups that can help you with these matters.